2025 Pub Hero "Refresh" - Track Updates Here 👇

Access Our Most Common Tools & Tutorials

  • Connect Your Hyport Campaigns

  • Launch Your Own FB Ads

  • Order New Leads

  • Learn How it all works together

  • Setup your calendars

  • Configure your availability

  • Create & share calendar links

  • Book directly into your calendar

  • Making & receiving calls in Pub Hero

  • Sending & receiving SMS messages

  • Managing the Conversations inbox

  • How the email system is structured in Pub Hero

  • How to send 1-1 messages

  • How to send bulk messages

  • How to make sure you land in the inbox more often than not

  • How the CRM sales pipeline is setup and organized

  • How to move leads through your pipeline

  • How to manage existing clients in your CRM

+ More tutorials coming soon!

24/7 Live & Interactive Support

*UPDATED* July 2025: Access our AI-Powered Support 24/7/365!

Simply take advantage of our AI-Powered Chat Widget - available 24/7/365

Initiate a conversation using the Chat Widget while logged-in to your Pub Hero Account (Desktop-only)

Activate our AI-Powered Support Widget by clicking on the "Help" lightning bolt in the bottom right corner of your account when logged in via your browser

You can type any question you have or issue you are trying to solve and in most cases our AI-powered Support tool will provide you with step-by-step instructions to solve most of the commonly asked questions.

If you still need help, you can submit a Support Ticket or hop on the next Office Hours Zoom session to solve complex issues.

You Can Access our Guided Tours and In-Depth, Interactive Knowledge Base directly within the Help Widget as well!

Weekly Office Hours

Sign Up for our Weekly Office Hours - Every Tuesday - and get the latest updates,

along with Live Q&A

Report a Bug -OR- Request a Feature / Advanced Support

If you need to report a bug, or would like to request a new feature/advanced support, use the form below to submit a ticket.

Support Ticket / Request

If you have screenshots or a screen recording of your issue saved on your computer or device, please upload those here 👇

If you use a screen recording online tool like Loom or YouTube, paste the video link here👇

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